Shipping policy

Where we ship

We ship to addresses in the United States only. We don't ship internationally at the moment.

Processing time

Orders ship from our warehouse in Rosenberg, Texas within 1 to 2 business days (Monday to Friday, excluding US federal holidays). Orders placed on a weekend or holiday ship on the next business day.

Carriers, rates and delivery time

We ship with UPS Ground or USPS Ground Advantage. You can choose at checkout.
Shipping cost is calculated at checkout from your address and the weight of your order. You'll see the exact price before you pay.
Delivery usually takes 2 to 7 business days after your order ships, depending on your location and the carrier.

Tracking

When your order ships, we'll email you a tracking number so you can follow your delivery.

Wholesale, case and pallet orders

For large orders, we can arrange freight and pallet delivery. Email info@kokkonut.com or see our Wholesale page for a quote.

Address issues

Please check your shipping address at checkout. If you spot a mistake, contact us as soon as possible; we can change the address before the order ships.

Lost or damaged packages

If your package arrives damaged or tracking shows no movement for 7 days, email us with your order number and we'll work with the carrier to sort it out. See our refund policy for how we handle damaged items.